Customer Care Associate

CUSTOMER CARE ASSOCIATE

JOB DESCRIPTION

Our client is recognized as a certified global leader in medical biotechnologies, specializing in cellular therapies.

Hours of Operation:  9AM – 5PM (Monday through Friday)

Salary:  $50 - $55k (based on experience)

The Customer Service Associate position performs a variety of support tasks to offer exceptional service to our customers/clients. 

• Reaching out to new leads generated by outbound call programs and participation in trade shows, seminars etc. to present the company and its products
• Follow-up on all assigned perspective and active clients and report the status of the projects/action plan in the local CRM (Salesforce experience is required)
• Listening to customers concerns and providing detailed information regarding products & services
• Presenting customers/clients with additional information regarding new products and/or services 
• Determining the quickest, most effective method to respond to a client’s or customer’s questions 
• Escalating queries and concerns 
• Troubleshooting common issues with a product or service
• Willingness to take on additional projects as requested
• Strong work ethic
• Shows interest in the manufacturing industry
• Experience related to sales, medical devices & terminology
• Excellent attention to detail, and written and verbal communications skills

If you can say yes to the following questions, please apply:

Are you able to commute to Brooklyn, NY and Jersey City, NJ?

Do you have a Bachelor's degree in Biology?

Do you have 1-2 years experience in a customer service environment?

Do you have experience communicating effectively to doctors, nurses, hospital staff, etc.?

Do you have 3-4 years in medical devices sales, aesthetics, ortho biologics or wound care?

Do you have a min of 2 years of experience with SalesForce CRM?

Are you able to thrive in a constantly changing/evolving environment?