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Customer Care Associate

Brooklyn, NY 11229

Posted: 02/07/2024 Employment Type: Permanent Job Number: 3007 Pay Rate: Competitive

Job Description

CUSTOMER CARE ASSOCIATE

JOB DESCRIPTION

 

Our client is recognized as a certified global leader in medical biotechnologies, specializing in cellular therapies.

 

Hours of Operation:  9AM – 5PM (Monday through Friday)

Salary:  $50 - $55k (based on experience)

 

The Customer Service Associate position performs a variety of support tasks to offer exceptional service to our customers/clients. 

 

  • Reaching out to new leads generated by outbound call programs and participation in trade shows, seminars etc. to present the company and its products
  • Follow-up on all assigned perspective and active clients and report the status of the projects/action plan in the local CRM (Salesforce experience is required)
  • Listening to customers concerns and providing detailed information regarding products & services
  • Presenting customers/clients with additional information regarding new products and/or services 
  • Determining the quickest, most effective method to respond to a client’s or customer’s questions 
  • Escalating queries and concerns 
  • Troubleshooting common issues with a product or service
  • Willingness to take on additional projects as requested
  • Strong work ethic
  • Shows interest in the manufacturing industry
  • Experience related to sales, medical devices & terminology
  • Excellent attention to detail, and written and verbal communications skills

If you can say yes to the following questions, please apply:

Are you able to commute to Brooklyn, NY and Jersey City, NJ?

Do you have a Bachelor's degree in Biology?

Do you have 1-2 years experience in a customer service environment?

Do you have experience communicating effectively to doctors, nurses, hospital staff, etc.?

Do you have 3-4 years in medical devices sales, aesthetics, ortho biologics or wound care?

Do you have a min of 2 years of experience with SalesForce CRM?

Are you able to thrive in a constantly changing/evolving environment?

 

 

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