Contract Portfolio Administrator - Loan Servicing

Job Title:             Portfolio Administrator – Loan Servicing

Department:      Portfolio Services

Reports to:         Vice President of Loan Servicing

Summary of Position:

The Portfolio Administrator will provide loan administration and servicing for a portfolio of multi-family, permanent loans, while providing superior customer service to both internal and external stakeholders and customers.

Roles and Responsibilities:

• Respond to borrower and field office queries
• Set-up new loan files
• Administer, monitor and ensure the integrity of loan data within the servicing system
• Monitor loan payment changes and upcoming maturities for assigned portfolio
• Monitor the status of property taxes and insurance, water bills, and mortgage insurance premiums; obtain the appropriate supporting documentation; process escrow disbursements and update the servicing system
• Perform periodic and ad hoc escrow analyses for assigned loan portfolio
• Run UCC expiration query on a monthly basis, and file state and county UCC renewals prior to expiration for assigned loan portfolio
• Monitor and process loan payoffs in accordance with company policies and procedures and investor criteria
• Monitor monthly delinquencies for assigned portfolio
• Process third party vendor payments
• Perform other duties as assigned.

Skills and Experience:

• BA/BS Business related degree preferred
• 2+ years’ experience working in a professional office environment preferred
• Freddie Mac and Fannie Mae experience preferred
• Proficiency in MS Excel and MS Word
• Superior communication skills required.